GREENGABLES
DOLLHOUSE SHOP
Billing Error; Chargebacks and Collections
Billing Error
If we billed you for an item you did not order, or charged you for the wrong item, please write to us. Be sure to include a copy of your original invoice and a signed letter stating the date you placed your order, the method of payment, the ordering method (phone, fax, mail, internet). Mail these items to the GreenGables Customer Service, 108 North Main Street, Versailles, Kentucky 40383. Or fax them to 859-873-5086. Billing errors cannot be phoned in. We need documentation to investigate all claims. We can accept billing claims via e-mail at policies@greengablesdollhouse.com if you provide us with the above information. If we overcharged you, a refund will be applied to any outstanding account balances or open orders, or to your credit card if there are no open orders to you and no outstanding account balances. Billing error claims must be made within 3 days of receipt of your shipment.
Chargebacks
In the event of a chargeback request, the customer will be responsible for a minimum $15.00 administrative fee per incident. This fee covers the administrative costs, mail and copies to repond to a chargeback. There is also a $15.00 administrative fee for forwarding copies of documents to any other third party on behalf of the customer. The customer will have 30 days upon receipt of the bill to make full payment. Unpaid balances more than 30 days old will be turned over for collections. Customers will be financially responsible for cost of collections, interest, legal fees and penalties on any unpaid balances.

Collections
By placing an order with the GreenGables DollHouse and Miniature Shoppe in our store, or through the mail, via fax, on the phone or over the internet, or other method, the customer is providing an electronic signature and authorizing this charge to his/her credit card and agrees to pay those charges including any applicable shipping charges. The customer states that he/she has read and understands the ordering policies of the GreenGables. The customer further agrees that in the event of any return or exchange, that the customer will receive only a store credit, no refunds. Unpaid balances more than 30 days old will be turned over for collections. Customers will be financially responsible for cost of collections, interest, legal fees and penalties on any unpaid balances.

Return Policy
Rush Orders
Damaged Items
Defective Items
Order Cancellations
Wrong Items
Lost or Misdirected Package or Missing Item
Discontinued or Unavailable Items
We
the GreenGables is pleased to accept your personal checks,
However, there is a 10-day waiting policy
*ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE
GreenGables reserves the right to correct errors and/or omissions. By using our website, you agree to our terms of use. Please re-read them.
Purchase of dollhouses are considered to be separate purchases from other items, even if ordered together. You can go back to our Shipping Rates page for information on air shipping and guarantees.
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