Damaged Items
If you receive merchandise that was damaged in transit, you should contact UPS directly at 1-800-742-5877 or you can contact the GreenGables Customer Service at policies@greengablesdollhouse.com or call 859-873-5086 if you do not have access to the internet.
Leave the item in its original containers and all packing materials. UPS will inspect the item and reimburse the GreenGables for the damages. Do NOT return damaged merchandise unless instructed to do so by GreenGables' Customer Service. Replacement items will then be sent to the customer. Refunds will not be given on damaged items, replacements only.
Replacement items will be sent UPS Ground or by the same delivery method as the original shipment.

By placing an order with the GreenGables, the customer accepts that all damages are the responsibility of the carrier and that all items shipping by the GreenGables were sent in good condition. All damages must be reported to UPS (or the carrier of the package) or the GreenGables within 3 days of receipt of your package.
Sorry, but no refunds will be issued on damaged items; they will be replaced only.
All shipments are F.O.B. Shipping Point and become the property of the receiver upon being turned over to the carrier.

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