Defective Items
We make every effort to ensure that everything you receive is just as it should be, but sometimes an item can have a defect that is not noticed until it is delivered to the customer. If this happens, please e-mail us at greengables123@cs.com for further instructions within 3 days of receipt of the package. Orders can not be cancelled, refused or returned because of manufacturers defect. The defect will be corrected or replacement items will be sent.

All dollhouse kits and furniture kits are guaranteed by the manufacturers. Missing or defective parts will be replaced by the manufacturer. Power tools and transformers are guaranteed by their manufacturers. If you have a defective power tool, you need to call the number in the operating instructions for information regarding repair or replacement.
All dollhouse kits are guaranteed directly by the manufacturer to be complete. If you receive a dollhouse kit that is missing parts or has defective parts, please contact the manufacturer directly. Their contact information will be on the instructions in the package. Or you can e-mail us and we can contact the manufacturer on your behalf.