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GREENGABLES DOLLHOUSE SHOP | |
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| Lost or Misdirected
Package or Missing Item |
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| Lost Package In the unlikely event that your package is lost while in transit to you, the package and its contents will be replaced by the carrier. Sorry, but no refunds will be issued on lost packages. They will be replaced only and re-shipped at the same delivery speed as the original shipment. All shipments are F.O.B. Shipping Point and become the property of the receiver upon being turned over to the carrier. |
| Misdirected Package In the unlikely event that your package is misdirected during the shipping process, the original package will be routed to the receiver as quickly as possible by the parcel carrier. No order may be cancelled, refused or returned because it was misdirected in shipping. Shipping items are F.O.B. Shipping Point and become the property of the receiver upon delivery to the carrier. No replacement shipment will be made on any misdirected package unless the carrier is unable to locate it, in which case it becomes a Lost Package and will be replaced by the carrier. |
| Missing Item If we charged you for an item that was not in your shipment, please write to us as indicated on the invoice. Just make a copy of the invoice, circle the items that are missing, write us a short note, sign it and mail it to us or fax it to 859-873-5086. Or you can e-mail us at policies@greengablesdollhouse.com. Claims for shortages cannot be phoned in. We need documentation to investigate. All claims for shortages must be made within 3 days of receipt of your package. We reserve the right to correct any mistake or replace any missing item. |
Return Policy |
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Rush Orders |
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Damaged Items
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Defective Items |
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Order Cancellations |
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Wrong Items |
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Discontinued or Unavailable Items |
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Billing Error; Chargebacks
and Collections |
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GreenGables is pleased to accept your personal checks, However, there is a 10-day waiting policy | |
| *ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE | |
| GreenGables reserves the right to correct errors and/or omissions. By using our website, you agree to our terms of use. Please re-read them. | |
| Purchase of dollhouses are considered to be separate purchases from other items, even if ordered together. You can go back to our Shipping Rates page for information on air shipping and guarantees. | |
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