Order Cancellations
If there are back-ordered items that have been unavailable and you wish to cancel your out-of-stock back-order, just e-mail us at orders@greengablesdollhouse.com or call customer service at 859-873-5086 and all unavailable items will be cancelled. Any items that are in stock and available at the time you cancel the unavailable itmes will be sent out immediately.

A restock fee of $5.00 will be applied to any order that is cancelled prior to 15 days from the date the order was placed.

A minimum 10% or $5.00 (whichever is greater) restock fee will be applied to any shipment that is refused by a customer. Customers will be responsible for all shipping charges and all reshipping charges on any refused package.

We make every effort to process a cancellation in a timely manner. Order cancellation requests are not guaranteed to keep an order from being shipped out if it has already been processed by the time the cancellation request is received.

Orders for power tools, dollhouses, dollhouse kits or other special order items may not be cancelled, returned or refused for any cause.

In the event of an order cancellation, any payment not applied to prior shipments will remain in the customers store account toward any other existing order(s) or their next order.