|TOLLFREE ORDERS ONLY LINE: 1-800-380-8786|
Terms & Conditions
/ Exchange Policy
Items accepted for exchange will be exchanged for merchandise of equal or greater value only, or the customer will be given store credit. The customer is responsible for the return freight costs unless the reason for the exchange is the result of an error by the GreenGables.
Return Items to our store:
Greengables DollHouse and Miniature Shop
328 South Main Street, Versailles, Kentucky 40383.
You must include a copy of your invoice and the reason for the return. Items must be free of damage and in original manufacturers packaging. Please include an order form indicating the items you want in exchange.
If you return an item, you will receive a store credit or exchange. SORRY, NO REFUNDS. Re-stocking charges may apply to items returned over 30 days and/or without receipt, which are not in original or re-sellable condition.
If the reason for the return is due to an error by GreenGables, you can e-mail us at email@example.com to request a UPS call tag. Or call customer service at (859) 873-5086 if you do not have access to the internet.
that may not be returned for any reason include, but are not limited to: dollhouses,
*dollhouse kits, power tools, special order items, books, plans, blueprints, magazines,
open furniture kits and open paints or glues.
If you have waited to place your order until the last minute, we will do everything we can to process your air shipment order as quickly as possible. Unfortunately, this may not guarantee that your order will be delivered to you in time for your event. Orders may not be returned, cancelled or refused because they did not reach their destination by a specified or un-specified date.
By placing an order with the GreenGables, the customer agrees that the GreenGables is not responsible for shipping delays caused by the carrier or by weather or other conditions. We make every effort to ensure that orders are processed in a timely manner and to accommodate customers that are placing last-minute gift orders.
In the unlikely event that your package is lost while in transit to you, the package and its contents will be replaced by the carrier. Sorry, but no refunds will be issued on lost packages. They will be replaced only and re-shipped at the same delivery speed as the original shipment. All shipments are F.O.B. Shipping Point and become the property of the receiver upon being turned over to the carrier.
In the unlikely event that your package is misdirected during the shipping process, the original package will be routed to the receiver as quickly as possible by the parcel carrier. No order may be cancelled, refused or returned because it was misdirected in shipping.
Shipping items are F.O.B. Shipping Point and become the property of the receiver upon delivery to the carrier.
No replacement shipment will be made on any misdirected package unless the carrier is unable to locate it, in which case it becomes a Lost Package and will be replaced by the carrier.
If we charged you for an item that was not in your shipment, please write to us as indicated on the invoice. Just make a copy of the invoice, circle the items that are missing, write us a short note, sign it and mail it to us or fax it to 859-873-5086. Or you can e-mail us at firstname.lastname@example.org. Claims for shortages cannot be phoned in. We need documentation to investigate. All claims for shortages must be made within 3 days of receipt of your package. We reserve the right to correct any mistake or replace any missing item.
dollhouse kits and furniture kits are guaranteed by the manufacturers. Missing
or defective parts will be replaced by the manufacturer. Power tools and transformers
are guaranteed by their manufacturers. If you have a defective power tool, you
need to call the number in the operating instructions for information regarding
repair or replacement.
We make every effort to fill orders correctly, but our staff is only human. If we make a mistake, we reserve the right to correct it. If we shipped you the wrong items, you may return them for the correct items. You can either send them back UPS Ground or U.S. Mail Parcel Post, or call us at 859-873-5086 (e-mail at email@example.com) within 3 days of receipt of your shipment and we can send a call tag.
If you ship back the incorrect items via UPS Ground or U.S. Mail Parcel Post, we will credit you the return shipping. C.O.D.s will not be accepted.
|Discontinued or Unavailable
It is the responsibility to produce sufficient qualities of its product to meet customer demand. We make every effort to keep our web site up to date with information regarding availability of product. Please note that we do not issue refunds on pre-paid orders because an item is discontinued or unavailable. The customer will receive a store credit only or can choose a substitute. Customers will be notified of discontinued or unavailable items on their final invoices.
If we billed you for an item you did not order, or charged you for the wrong item, please write to us. Be sure to include a copy of your original invoice and a signed letter stating the date you placed your order, the method of payment, the ordering method (phone, fax, mail, internet). Mail these items to the GreenGables Customer Service, P.O. Box 1353, Versailles, Kentucky 40383. Billing errors cannot be phoned in. We need documentation to investigate all claims. We can accept billing claims via e-mail at firstname.lastname@example.org if you provide us with the above information. If we overcharged you, a refund will be applied to any outstanding account balances or open orders, or to your credit card if there are no open orders to you and no outstanding account balances. Billing error claims must be made within 3 days of receipt of your shipment.
In the event of a chargeback request, the customer will be responsible for a minimum $15.00 administrative fee per incident. This fee covers the administrative costs, mail and copies to repond to a chargeback. There is also a $15.00 administrative fee for forwarding copies of documents to any other third party on behalf of the customer. The customer will have 30 days upon receipt of the bill to make full payment. Unpaid balances more than 30 days old will be turned over for collections. Customers will be financially responsible for cost of collections, interest, legal fees and penalties on any unpaid balances.