TOLLFREE ORDERS ONLY LINE: 1-800-380-8786
Terms & Conditions
Return / Exchange Policy
Items accepted for exchange will be exchanged for merchandise of equal or greater value only, or the customer will be given store credit. The customer is responsible for the return freight costs unless the reason for the exchange is the result of an error by the GreenGables.
Return Items to our store:
Greengables DollHouse and Miniature Shop
328 South Main Street, Versailles, Kentucky 40383.
You must include a copy of your invoice and the reason for the return. Items must be free of damage and in original manufacturers packaging. Please include an order form indicating the items you want in exchange.

If you return an item, you will receive a store credit or exchange. SORRY, NO REFUNDS. Re-stocking charges may apply to items returned over 30 days and/or without receipt, which are not in original or re-sellable condition.
If the reason for the return is due to an error by GreenGables, you can e-mail us at orders@greengablesdollhouse.com to request a UPS call tag. Or call customer service at (859) 873-5086 if you do not have access to the internet.

Items that may not be returned for any reason include, but are not limited to: dollhouses, *dollhouse kits, power tools, special order items, books, plans, blueprints, magazines, open furniture kits and open paints or glues.
*Customers may return un-opened dollhouse kits priced under $200 within 10 days of receipt for exchange for another dollhouse kit or assembled dollhouse of equal or greater value only, not for general merchandise or store credit.
*Customers will be responsible for a 20% re-stocking charge and the return and original freight costs.
Original shipping costs will not be credited. If you do not have access to return shipping facilities, we can issue a call-tag to pick up the dollhouse, but the call-tag will be deducted from the credit being applied to your new purchase. Please include, with your return, an order form indicating the dollhouse you want in exchange.

Rush Orders
If you have waited to place your order until the last minute, we will do everything we can to process your air shipment order as quickly as possible. Unfortunately, this may not guarantee that your order will be delivered to you in time for your event. Orders may not be returned, cancelled or refused because they did not reach their destination by a specified or un-specified date.
By placing an order with the GreenGables, the customer agrees that the GreenGables is not responsible for shipping delays caused by the carrier or by weather or other conditions. We make every effort to ensure that orders are processed in a timely manner and to accommodate customers that are placing last-minute gift orders.

Damaged Items
If you receive merchandise that was damaged in transit, you should contact UPS directly at 1-800-742-5877 or you can contact the GreenGables Customer Service at orders@greengablesdollhouse.com or call 859-873-5086 if you do not have access to the internet.
Leave the item in its original containers and all packing materials. UPS will inspect the item and reimburse the GreenGables for the damages. Do NOT return damaged merchandise unless instructed to do so by GreenGables' Customer Service. Replacement items will then be sent to the customer. Refunds will not be given on damaged items, replacements only.
Replacement items will be sent UPS Ground or by the same delivery method as the original shipment.
By placing an order with the GreenGables, the customer accepts that all damages are the responsibility of the carrier and that all items shipping by the GreenGables were sent in good condition. All damages must be reported to UPS (or the carrier of the package) or the GreenGables within 3 days of receipt of your package.
Sorry, but no refunds will be issued on damaged items; they will be replaced only.
All shipments are F.O.B. Shipping Point and become the property of the receiver upon being turned over to the carrier.
Lost Package
In the unlikely event that your package is lost while in transit to you, the package and its contents will be replaced by the carrier. Sorry, but no refunds will be issued on lost packages. They will be replaced only and re-shipped at the same delivery speed as the original shipment. All shipments are F.O.B. Shipping Point and become the property of the receiver upon being turned over to the carrier.
Misdirected Package
In the unlikely event that your package is misdirected during the shipping process, the original package will be routed to the receiver as quickly as possible by the parcel carrier. No order may be cancelled, refused or returned because it was misdirected in shipping.
Shipping items are F.O.B. Shipping Point and become the property of the receiver upon delivery to the carrier.
No replacement shipment will be made on any misdirected package unless the carrier is unable to locate it, in which case it becomes a Lost Package and will be replaced by the carrier.
Missing Item
If we charged you for an item that was not in your shipment, please write to us as indicated on the invoice. Just make a copy of the invoice, circle the items that are missing, write us a short note, sign it and mail it to us or fax it to 859-873-5086. Or you can e-mail us at orders@greengablesdollhouse.com. Claims for shortages cannot be phoned in. We need documentation to investigate. All claims for shortages must be made within 3 days of receipt of your package. We reserve the right to correct any mistake or replace any missing item.

Defective Items
We make every effort to ensure that everything you receive is just as it should be, but sometimes an item can have a defect that is not noticed until it is delivered to the customer. If this happens, please e-mail us at greengables123@cs.com for further instructions within 3 days of receipt of the package. Orders can not be cancelled, refused or returned because of manufacturers defect. The defect will be corrected or replacement items will be sent.

All dollhouse kits and furniture kits are guaranteed by the manufacturers. Missing or defective parts will be replaced by the manufacturer. Power tools and transformers are guaranteed by their manufacturers. If you have a defective power tool, you need to call the number in the operating instructions for information regarding repair or replacement.
All dollhouse kits are guaranteed directly by the manufacturer to be complete. If you receive a dollhouse kit that is missing parts or has defective parts, please contact the manufacturer directly. Their contact information will be on the instructions in the package. Or you can e-mail us and we can contact the manufacturer on your behalf.
Wrong Items
We make every effort to fill orders correctly, but our staff is only human. If we make a mistake, we reserve the right to correct it. If we shipped you the wrong items, you may return them for the correct items. You can either send them back UPS Ground or U.S. Mail Parcel Post, or call us at 859-873-5086 (e-mail at policies@greengablesdollhouse.com) within 3 days of receipt of your shipment and we can send a call tag.
If you ship back the incorrect items via UPS Ground or U.S. Mail Parcel Post, we will credit you the return shipping. C.O.D.s will not be accepted.
Discontinued or Unavailable Items
It is the responsibility to produce sufficient qualities of its product to meet customer demand. We make every effort to keep our web site up to date with information regarding availability of product. Please note that we do not issue refunds on pre-paid orders because an item is discontinued or unavailable. The customer will receive a store credit only or can choose a substitute. Customers will be notified of discontinued or unavailable items on their final invoices.
Billing Error
If we billed you for an item you did not order, or charged you for the wrong item, please write to us. Be sure to include a copy of your original invoice and a signed letter stating the date you placed your order, the method of payment, the ordering method (phone, fax, mail, internet). Mail these items to the GreenGables Customer Service, P.O. Box 1353, Versailles, Kentucky 40383. Billing errors cannot be phoned in. We need documentation to investigate all claims. We can accept billing claims via e-mail at policies@greengablesdollhouse.com if you provide us with the above information. If we overcharged you, a refund will be applied to any outstanding account balances or open orders, or to your credit card if there are no open orders to you and no outstanding account balances. Billing error claims must be made within 3 days of receipt of your shipment.
Chargebacks
In the event of a chargeback request, the customer will be responsible for a minimum $15.00 administrative fee per incident. This fee covers the administrative costs, mail and copies to repond to a chargeback. There is also a $15.00 administrative fee for forwarding copies of documents to any other third party on behalf of the customer. The customer will have 30 days upon receipt of the bill to make full payment. Unpaid balances more than 30 days old will be turned over for collections. Customers will be financially responsible for cost of collections, interest, legal fees and penalties on any unpaid balances.

Collections
By placing an order with the GreenGables DollHouse and Miniature Shoppe in our store, or through the mail, on the phone or over the internet, or other method, the customer is providing an electronic signature and authorizing this charge to his/her credit card and agrees to pay those charges including any applicable shipping charges. The customer states that he/she has read and understands the ordering policies of the GreenGables. The customer further agrees that in the event of any return or exchange, that the customer will receive only a store credit, no refunds. Unpaid balances more than 30 days old will be turned over for collections. Customers will be financially responsible for cost of collections, interest, legal fees and penalties on any unpaid balances.